Shipping
Shipping Rates
Our shipping rates are;
- Metro = $10
- Remote = $20
Zone classifications are set by Australia Post and applied automatically at checkout based on your postcode. View the Australia Post zone list.
Shipping Providers
We primarily ship by Australia Post
Shipping time
We try to pack and ship all orders within 48 hours of order however this may not always be possible during busy times.
Estimated delivery times
Shipping time + 2 to 4 business days: NSW
Shipping time + 3 to 6 business days: ACT, VIC
Shipping time + 3 to 6 business days: SA, South QLD
Shipping time + 3 to 6 business days: TAS
Shipping time + 3 to 6 business days: North QLD
Shipping time + 3 to 6 business days: NT, WA
All delivery timeframes are estimates only and may vary. For more information, see Australia Post delivery speeds and coverage, or use the Australia Post postage & delivery calculator to check the estimated delivery time for your location.
Express Shipping
Express Shipping is also available if you need your order sooner. Please keep in mind that Express Post does not guarantee next-day delivery to many areas. It is a faster shipping service, but delivery timeframes are estimates only and cannot be guaranteed.
Express shipping rates are:
- Metro = $20
- Remote = $35
Express Post is not available for Remote orders over 5kg.
Tracking
All orders come with free tracking. We'll email you a tracking link shortly when shipping your order.
Signature
You can choose to have your order delivered with or without a signature. Signature on delivery is $3.
If you choose "Authority To Leave", Australia Post will put the package in a safe place out of the weather according to your instructions.
If you choose "Signature Required" then Australia Post will request a signature on delivery. If you're not home, they put a card in your post box indicating which local post office you can collect the package from. You will need to provide identification to collect from the post office.
* Signature terms & conditions
If you chose "Authority To Leave" Australia Post will leave your parcel at your unattended premises in accordance with your instructions. You agree that the parcel is deemed received when left at your premises. Love Low Carb, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this delivery method. You agree to release Love Low Carb from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
Locations
We ship from Wollongong NSW to anywhere in Australia. We do not ship internationally at this time.
Packaging
We use eco-friendly recycled, recyclable and compostable packaging wherever possible.